Frequently Asked Questions (FAQ) related to Phone Services

Questions:

1. How does this service work?
2. Is this service free?
3. What does "Best Price Guarantee" mean?
4. Who is responsible for providing the services and products that I ordered?
5. May I use different payment methods for different services?
6. Are my credit card number and personal information secure on this site?
7. What is the "Credit Card Security Guarantee"?
8. How should I navigate through this site?
9. What is the "My Account" page?
10. When will I find out if my order has been accepted?
11. How do I confirm my requested service start dates, appointments and deliveries?
12. What if I lose my password or user name?
13. What system configuration do I need to run this site?
14. What if I share this residence with one or more roommates?
15. Can I get help using the service?
16. Who can get your phone service?
17. How do I exit the service?
18. How can I suggest improvements for this site?
Return to previous page

Answers:

Answer:
Depending on who you select for services you would enter your address then you will be presented with all the providers in a service category (such as Television or phone). If the category is not in the service that you are looking for, you can navigate to other categories by using the tabs on the top navigation. Once you have selected a service category, click Details and Pricing next to the provider (such as AT&T or Comcast) you want to learn more about or compare providers by checking the box next to each of the packages or offers you want to consider (up to three at a time) and click the Continue button. After you have reviewed their offerings, click the continue button that relates to the service provider whose services you would like to purchase. Finally complete the order form with all the required information that the service provider needs to give you service. Click the Submit button and your order will be sent directly to the service provider. Later, check your My Account page for the status of your orders.

Answer:
Our service is free to our users. Of course, you will still have to pay for the products or services that you purchase and any associated charges, such as installation fees and taxes, if applicable. Unless otherwise noted on the Best Price Guarantee page, all products and services offered on your system come with a Best Price Guarantee from the service provider.

Answer:
The providers Best Price Guarantee means that you will receive the best price that each participating service providers offers (online or otherwise) for a product or service at a particular location. You may actually receive a better price for many products and services on their site than otherwise available because of the special discounts many of our service providers offer to our users. Click the Best Price Link at the bottom of any page for complete details.

Answer:
All purchases through this site are directly between you and the service providers that you choose, just as if you used the telephone to contact them directly. We are enabling your connection with the service providers and are not providing any of the services, nor are we responsible for any action or failure on the part of any service provider. Any questions or comments related to the quality of service you receive from a service provider should go directly to that service provider.

Answer:
The payment options available to you are set by the service providers. Often you have the option of paying with credit card, electronic funds transfer or check.

Answer:
No we enable your connection with the service providers. However our provider uses Secure Socket Layer (SSL) and private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 and Netscape 4.0 or later. SSL encodes your personal information ( such as your password, address, phone number and credit card number) so that such information cannot be read while traveling over the internet. Our Privacy and Security Statement provides greater details about our commitment to your privacy and security. When redirected to a providers site you should always read their Privacy and Security Statement before giving any of your personnal information to be sure your information is secure.

Answer:
The providers are committed to protect your credit card security, and the safety of your credit card information. The Providers Credit Card Guarantee means that if fraudulent charges are ever made to your card as a result of credit card information stolen from their servers or while en route to one of their service providers, you will be reimbursed for the amount of fraudulent charges for which you are legally responsible. Click on providers Security Guarantee link at the bottom of any page for complete details.

Answer:
You can use the navigation bar on the top, center, right side or bottom of each of your screen to view the descriptions of services. Simply click on any service providers name above the description that you find of interest to navigate to the provides site.

Answer:
On the providers site the My Account page contains a record of the services you ordered though this site and helps you keep track of confirmation numbers, service plan, start dates and customer service phone numbers. In addition, your My Account is the place where you obtain order status confirmation from your service providers. The My Account link is located at the top of providers page.

Answer:
To view the status of your orders, return to the providers site and select the My Account link located on the top of you screen. Service provider communications will be delivered to you through the My Account page. You will also receive an e-mail updating you on your order.

Answer:
On the providers site check your My Account section to find out if the service provider has confirmed these dates and times. If the status of your order is "accepted," the service provider will have confirmed your requested dates and times or notified you that you will be contacted to reschedule, as applicable. You will receive an e-mail notifying you when a service provider has responded to your order, Provided that your account information contains your correct e-mail address. Be sure to add WhiteFence or other providers to your safe senders list so that correspondence is not prevented by your SPAM filter.

Answer:
To gain access to the service after losing your user name or password, click on the "Lost Password" link on the login page.

Answer:
The minimum system requirements to run this site are: a computer running a web browser such as Microsoft Internet Explorer 6.0 or Mozilla Fire Fox 1.5 with javascript support; a super VGA 256-color monitor; a mouse or compatible pointing device; and the amount of RAM recommended by your web browser vendor.

Answer:
Each person using this site will need his or her own user name and password to individualize his or her account with a service provider. By setting up an account for each resident, one resident can purchase the cable service and another can purchase phone and each person can be responsible respectively for the services he or she ordered.

Answer:
For additional help using our service, e-mail us through the Contact Us page or call 1-877-213-1053.

Answer:
We offer telephone services to consumers in the United States only.

Answer:
Select "Log out" from the left-hand navigation bar. All of your saved and/or submitted orders will be retained and you can login again at any time.

Answer:
E-mail us through the Contact Us page. We appreciate any feedback that you may give us.